Privacy Policy

1. Who we are

JK Mould Removal (“we”, “us”, “our”) provides professional mould removal and treatment services to homeowners, landlords, letting agents and businesses in Nottingham and across the Midlands. We are the data controller for the personal information described in this policy.

You can contact us about this policy or any privacy matter at info@jkmouldremoval.co.uk or +44 7545 225617.

2. Information we collect

We collect personal information in the following ways:

• Enquiry and quote form. When you use the form on our Contact page, we ask for your full name, phone number, email address, postcode, property type, the location of the mould problem, and any message or additional details you choose to provide.
• Direct contact. If you call or email us directly, we collect whatever information you give us in that call, email or message (for example, your name, contact details and details of your enquiry).
• Technical information. Our website hosting and infrastructure provider(s) may automatically log basic technical information (such as IP address, browser type and pages visited) as part of running and securing the website. We do not currently use any analytics or statistics tools that collect this information for our own use — see our Cookie Policy for details of cookies and similar technologies.

We do not knowingly collect any special category data (such as health information) through the website, and we ask that you do not include sensitive information in the enquiry form unless it is directly relevant to describing your mould problem (for example, mentioning that a household member has a health condition that makes the timing of works important).

3. How and why we use your information

We use the personal information we collect to:

• respond to enquiries and quote requests submitted through the website, by phone or by email;
• arrange, carry out and follow up on mould removal and treatment work you ask us to do;
• communicate with you about your enquiry or booking, including by phone, email or text where you have provided those details;
• keep records of enquiries and work carried out, for our own administration and accounts;
• comply with our legal and regulatory obligations; and
• maintain the security and proper functioning of our website.

4. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases:

• Contract / steps prior to a contract — to respond to your enquiry, provide a quote, and carry out any mould removal or treatment work you instruct us to do.
• Legitimate interests — to run and improve our business, keep appropriate records of enquiries and work, and keep our website secure. We consider our legitimate interests carefully and balance them against your rights and interests.
• Legal obligation — where we need to keep or share information to comply with the law (for example, accounting or tax records).
• Consent — where we ask for your agreement, such as for any non-essential cookies (see our Cookie Policy). You can withdraw consent at any time; see Section 9 below.

5. Who we share information with

We do not sell your personal information. We may share it with third parties in limited circumstances, including:

• Service providers who support our website and business — for example, the hosting or infrastructure provider(s) used to run this website, who may process technical data such as IP addresses as part of delivering the site to you.
• Professional advisers — such as our accountant, where relevant to our legal or financial obligations.
• Regulators or authorities — where we are required to by law, or to protect our legal rights.

We currently do not use any third-party analytics, advertising or marketing platforms on this website. If that changes, this policy and our Cookie Policy will be updated, and where required we will ask for your consent first.

6. Where your information is stored and international transfers

This website is hosted using third-party hosting and infrastructure services. Depending on how those services are configured, some technical data (such as server logs) may be processed on servers located outside the UK, including in countries that UK data protection law does not automatically consider to offer an equivalent level of protection. Where this happens, reputable hosting providers typically rely on recognised safeguards (such as the UK’s international data transfer provisions or standard contractual clauses) to protect your information.

7. How long we keep information

We keep personal information only for as long as necessary for the purposes it was collected for. As a general rule:

• Enquiries that do not lead to booked work are usually kept for a limited period to allow us to follow up, after which they are deleted or anonymised.
• Where we carry out work for you, we keep relevant records for as long as needed to manage that work and deal with any follow-up questions, and for a reasonable period afterwards in case of queries or legal claims.
• Financial records are kept for as long as required by UK tax and accounting rules.

8. How we protect your information

We take reasonable technical and organisational measures to protect the personal information we hold, including restricting who can access it and using reputable, secure third-party providers for our website and any digital tools we use. No method of storage or transmission over the internet is completely secure, but we work to protect your information appropriately.

9. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• be informed about how your personal information is used (as set out in this policy);
• request access to the personal information we hold about you;
• request that we correct inaccurate or incomplete information;
• request that we delete your information, in certain circumstances;
• request that we restrict how we use your information, in certain circumstances;
• object to us processing your information where we rely on legitimate interests;
• request that we transfer certain information to you or another organisation (data portability), where relevant; and
• withdraw consent at any time, where we rely on consent (for example, for non-essential cookies) — this will not affect the lawfulness of anything we did before you withdrew consent.

To exercise any of these rights, contact us at info@jkmouldremoval.co.uk or +44 7545 225617. We may need to verify your identity before responding, and we will respond within the timescales required by law.

10. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113

11. Cookies and similar technologies

Our website uses only minimal, strictly necessary local storage to remember your cookie preferences. Full details of what is used, why, and how you can manage your choices are set out in our Cookie Policy.

12. Changes to this policy

We may update this policy from time to time, for example if our services, website or the way we handle personal information changes. The “Last updated” date at the top of this page shows when it was last revised. We encourage you to check this page occasionally.

13. Contact us

JK Mould Removal, based in Nottingham. Email: info@jkmouldremoval.co.uk. Phone: +44 7545 225617.